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How to Submit a Support Request

Issuing a support ticket is the fastest way to receive assistance with any issue. Just follow these three easy steps to submit a support ticket.

Step 1: Login to your account at https://www.e-file.com/login.php.


Step 2: Once logged in click the "Help" button in the top right corner of the page.


Step 3: Enter a brief question and click the "Search" button. A list of articles pertaining to your question will appear.


Step 4: If you do not see the answer in one of our help articles, at the bottom of the help window, click the "Click here" link to issue a support ticket.


Step 5: Enter your message and click the "Submit" button to send it and open up a support ticket.

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