Note: We are excited to offer telephone support to all customers utilizing our Deluxe or Premium tax software. To locate the support number, please log into your account and click the "Help & Support" link in the top right navigation.
If you are using our Basic (free) software, to help provide you with a no-cost software product, we limit customer service responses to email. If you would like assistance with your account you may select from the options below.
Also please note, our customer support specialists do not provide personalized tax advice. If you have specific questions, you can always call the IRS directly at 1-800-829-1040.
In order to investigate this issue and better assist you, we ask that you login to your account and submit a support ticket. Submitting a ticket from your account will allow our specialists to help with this.
Instructions for submitting a support ticket:
Start by logging into your account (here - http://www.e-file.com/login.php). Once you've logged in, click the "Help & Support" link in the top right corner of the page which will open a help window. From here, you can type in something that you would like assistance with and we will try to provide you with a quick answer. If you prefer to work with a support specialist, simply scroll to the bottom of the window and you can find the available contact methods based on your account type. Deluxe and Premium customers have the option of telephone or email support, while Basic and Extension customers are provided with email support only.
From these pages you can reset your username, password, or even lookup the email address you used when creating your account.
Requesting a Refund for Your E-file.com Purchase
If you would like to request a refund, we ask that you login to your account and submit a support ticket. Submitting a ticket from your account is the fastest way for our specialists to tie the charges back to an individual's account.
Instructions for submitting a support ticket:
Start by logging into your account (here - http://www.e-file.com/login.php). Once you've logged in, click the "Help" button in the top right corner of the navigation. From the help window, type something brief like "delete account", when this loads with common help answers scroll to the bottom of the list and click "Still need help? Click here to contact us?". Describe the issue in the form and click "Send".
