The privacy of your personal information is very important to us. We have gone to great lengths to ensure that any information you give us is safe.
This website is secured with an Extended Validation SSL, with 256-bit encryption. Whenever you enter any tax information on this website you will see the name of our company "E-file.com LLC" and a small green pad lock in the URL bar. This lets you know that your information is being submitted in a secure place and makes you aware of precisely whom this website is owned by.
Regarding the collection and use of personal information on this website:
If during your visit to this site you create an account and in doing so provide us with your email address, we may send communications to you in regards to your visit and the products/service provided by E-file.com. If you would like to unsubscribe yourself from these you may do so here.
We typically record information that is necessary to help provide you with access to this site and for us to adhere to security and legal requirements. For example username, password, IP address and in some instances browser settings. If you prepare a tax return with E-file.com, we will collect additional information such as mailing address, social security number, income information, employment information, deductions, as well as other pertinent information necessary to prepare your return.
Your tax information is only ever used in accordance with e-filing your personal tax documents. Section 301-7216 of the Internal Revenue Code governs use and disclosure of information on a Federal Tax Return. For more on regarding IRS data protection and security please see the following: https://www.irs.gov/privacy-disclosure/security-summit
If you purchase our tax software, payment information such as your credit card number, expiration date and other information may be collected in order to proceed with the purchase. If a refund is expected, banking information such as the name of your bank, your account and routing number may also be collected.
When you need assistance and contact us either by email, phone or online form, we will collect information necessary to assist you with your request. For example, we may collect name, email, phone number, details about your account, information on what you need assistance with, etc. We may keep a record of this information for administrative purposes and in connection with our relationship to you.
Some visitors have questions about the tracking information and/or cookies that are collected and used by our site. Here is an outline of how we use this information:
In certain instances we collect information about visits to this website in order to better personalize the experience. This may include collecting statistics to help us improve the site, our software and service.
This website collects non-identifiable visitor information. This data is used to help analyze website trends and offer a better experience to future visitors. In order to do this we utilize analytics programs that may look at cookies and or log files. Google® Analytics and Cake Marketing are the primary analytics technologies we use. We do not typically link information we store within the analytics software to any personally identifiable information you submit on the site. For a complete list of our service providers please contact us from within your account.
Information collected on E-file.com may be used to develop, improve, enhance, and secure our website and tax software. Some of the technologies listed above may be used in administering the websites and tax software. It may also be used to analyze trends and functionality which may include tracking users’ movements around the site or collecting demographic information about our users. The information recorded in these may include the internet browser being used, IP address and service provider, a time stamp and the visited web pages. If this practice concerns a user they can chose to disable "cookies" and tracking within their internet browser.