How do I unsubscribe or disable my account?
E-file.com takes great lengths to protect our customers' privacy. Unlike some tax software providers who resell customer information to advertisers, we do not sell any of our customer data to third parties. Our goal is to provide affordable tax software without sacrificing a customer's privacy to do so.
Now, if you would like to clear the information you have entered and start over on a new return, follow the instructions below to contact us and make this request. Our support team will assist you with starting a new return. Please be advised, if you have already prepared and transmitted a tax return with E-file.com, even if it was rejected, it cannot be cleared. The IRS requires that this information be retained for a period of 3 years. After that time, E-file.com will automatically remove the information.
On the bottom of every email we send is an unsubscribe link. If you click this link you will be unsubscribed from all future mailings. You may also request that your account be disabled. To disable your account start by logging into your account here.
Once you've logged in, click the "Help & Support" link in the top right corner of the page. From the help window, you can type something brief like "disable account", this will load common help answers. You can also scroll to the bottom of the window and here you should see "Didn't find what you are looking for?" along with the available contact methods based on your account. With our basic software, you will be provided with email support. Deluxe and Premium customers will have the option of telephone or email support. To email us, simply click the "Send Us a Question" link, describe your question in the new window, complete the security check and click the "SEND EMAIL" button.
Please note: When a request is received we work to respond within 24-48hrs.