Get Informed: Contacting the IRS by Phone, Mail or Email

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Tax filing questions? Get your questions answered by contacting the IRS via mailing address, phone and more

Tax season tends to creep up on you and before you know it, April 15th is just around the corner. If you’re in the middle of the tax filing process, tax questions are bound to arise—there are several ways to get the answers you need. Let’s look further into navigating the resources available to you.

When to Contact the IRS

1. IRS Audit

One of the most common reasons why tax filers contact the IRS is due to receiving a dreaded IRS audit letter. If you receive one, try not to panic as most tax issues are simple to fix. Before you contact the IRS, start by finding out what section of your tax return the government wants to audit. Once you know what the auditor is questioning, you can start gathering the requested information. An audit doesn’t always indicate a problem. You may be getting audited for one of the following reasons:

Random selection and computer screening

This type of IRS audit is selected based solely on a statistical formula. The IRS compares your tax return against “norms” for similar returns. The IRS develops these “norms” from audits of a statistically valid random sample of returns.

Related examinations

The IRS may select your returns when they involve issues or transactions with other taxpayers, such as business partners or investors, whose returns were selected for an audit.

2. Missing W-2

Missing tax forms such as a W-2 is another popular reason why filers contact the IRS. However, if you haven’t received your form by mid-February, there are a few options available to you, including contacting the IRS.

Contact your Employer. Ask your employer (or former employer) for a copy. Be sure they have your correct address.
If you’re unable to get a copy from your employer, contact the IRS after February 23rd. At this point, the IRS will send your employer a letter on your behalf. When contacting the IRS about a missing W2, make sure to have:
  • Your name, address, Social Security number and phone number.
  • Your employer’s name, address and phone number.
  • The dates you worked for the employer.
  • An estimate of your wages and federal income tax withheld. You can use your final pay stub for these amounts.

How to Contact the IRS

By IRS Customer Service Numbers

Individual telephone assistance can be obtained by dialing 1-800-829-1040 Monday through Friday from 7 AM to 7 PM.

By IRS Address

You can find a clickable map of the United States on the IRS website which allows you to select your home state and determine the appropriate mailing address for each filing.

By IRS Website

The IRS offers the Interactive Tax Assistant to find and submit general tax questions. However, it’s best not to use it for more complex questions that require individualized information.

In-Person

Referred to as the Taxpayer Assistance Centers (TAC), in-person IRS offices are open from Monday through Friday from 7 AM to 7 PM.

When Preparing to Contact the IRS, Be Sure to Have the Following Information Available

When Calling About Your Own Account

  • Social Security cards and birth dates for those who were on the return you are calling about
  • An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
  • Filing status – Single, Head of Household, Married Filing Joint or Married Filing Separate
  • Your prior-year tax return
  • A copy of the tax return you’re calling about
  • Any letters or notices sent to you by the IRS

When Calling About Someone Else’s Account

  • Verbal or written authorization to discuss the account
  • The ability to verify the taxpayer’s name, SSN/ITIN, tax period, form(s)
  • IRS PTIN or PIN if you are a third-party designee
  • A current, completed, and signed Form 8821, Tax Information Authorization or a completed and signed Form 2848, Power of Attorney and Declaration of Representative

What Does the IRS Help With?

The IRS can assist with concerns such as

Filing requirements/ status/ dependents/ exemptions

Interest, dividends, other types of taxable income

Social Security income

Pensions, annuities and Individual Retirement Arrangement (IRA) questions

Child Care and Earned Tax Credits

Capital gains, losses, sales of homes

Estimated tax payments and underpayment questions

Small business/self-employed income

Filling for aliens and U.S. citizens living abroad

Where to file IRS Documents

Depending on your location, IRS returns and documents are filed with different IRS offices around the United States. The following is a list of states, other jurisdictions and addresses for mailing your IRS filings.

State

Alabama, Georgia, Kentucky, New Jersey, North Carolina, South Carolina, Tennessee and Virginia

With Payment Without Payment

Forms 1040, 1040A, 1040EZ, 1040V:
P.O. Box 931000 Louisville, KY 40293-1000

Form 1040:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0002

Form 1040-ES:
Internal Revenue Service P.O. Box 931100 Louisville, KY 40293-1100

Form 1040A:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0015

Form 1040-ES(NR):
Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300

Form 1040EZ:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0014

Form 1040X:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999

Form 1040X:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999

Form 4868:
Internal Revenue Service P.O. Box 931300 Louisville, KY 40293-1300

Form 4868:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0045

State

Alaska, Arizona, California, Colorado, Hawaii, Idaho, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming

With Payment Without Payment

Forms 1040, 1040A, 1040EZ, 1040V:
Internal Revenue Service P.O. Box 7704 San Francisco, CA 94120-7704

Form 1040:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0002

Form 1040-ES:
Internal Revenue Service P.O. Box 510000 San Francisco, CA 94151-5100

Form 1040A:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0015

Form 1040-ES(NR):
Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300

Form 1040EZ:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0014

Form 1040X:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0422

Form 1040X:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0422

Form 4868:
Internal Revenue Service P.O. Box 7122 San Francisco, CA 94120-7122

Form 4868:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0045

State

Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, Missouri, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont and West Virginia

With Payment Without Payment

Forms 1040, 1040A, 1040EZ, 1040V:
Internal Revenue Service P.O. Box 37008 Hartford, CT 06176-7008

Form 1040:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0002

Form 1040-ES:
Internal Revenue Service P.O. Box 37007 Hartford, CT 06176-7007

Form 1040A:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0015

Form 1040-ES(NR):
Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300

Form 1040EZ:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0014

Form 1040X:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999

Form 1040X:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999

Form 4868:
Internal Revenue Service P.O. Box 37009 Hartford, CT 06176-7009

Form 4868:
Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0045

State

Florida, Louisiana, Mississippi and Texas

With Payment Without Payment

Forms 1040, 1040A, 1040EZ, 1040V:
Internal Revenue Service P.O. Box 1214 Charlotte, NC 28201-1214

Form 1040:
Department of the Treasury Internal Revenue Service Austin, TX 73301-0002

Form 1040-ES and 1040-ES(NR):
Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300

Form 1040A:
Department of the Treasury Internal Revenue Service Austin, TX 73301-0015

Form 1040X:
Department of the Treasury Internal Revenue Service Austin, TX 73301

Form 1040EZ:
Department of the Treasury Internal Revenue Service Austin, TX 73301-0014

Form 4868:
Internal Revenue Service P.O. Box 1302 Charlotte, NC 28201-1302

Form 1040X:
Department of the Treasury Internal Revenue Service Austin, TX 73301

Form 4868:
Department of the Treasury Internal Revenue Service Austin, TX 73301-0045

State

Arkansas, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Montana, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota and Wisconsin

With Payment Without Payment

Forms 1040, 1040A, 1040EZ, 1040V:
Internal Revenue Service P.O. Box 802501 Cincinnati, OH 45280-2501

Form 1040:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0002

Form 1040-ES:
Internal Revenue Service P.O. Box 802502 Cincinnati, OH 45280-2502

Form 1040A:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0015

Form 1040-ES(NR):
Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300

Form 1040EZ:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0014

Form 1040X:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0422

Form 1040X:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0422

Form 4868:
Internal Revenue Service P.O. Box 802503 Cincinnati, OH 45280-2503

Form 4868:
Department of the Treasury Internal Revenue Service Fresno, CA 93888-0045

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